About Custom Trip Booking
Your trusted transportation partner since 2015
Our Story
Custom Trip Booking was founded with a simple mission: to provide reliable, comfortable, and professional transportation services that exceed customer expectations. What began as a small operation with just two vehicles has grown into a respected transportation company with a diverse fleet and a team of experienced drivers.
Our founder, Michael Thompson, recognized a gap in the market for truly customer-focused transportation services. After experiencing disappointing service from existing providers, he decided to create a company that would prioritize punctuality, comfort, and customer satisfaction above all else.
Today, we serve thousands of satisfied customers each year, from business professionals and tourists to locals in need of reliable transportation. While we've grown considerably since our founding, our commitment to exceptional service remains unchanged.
Our Mission
To provide safe, reliable, and exceptional transportation services that make travel stress-free and enjoyable for our customers, while maintaining the highest standards of professionalism and customer care.
Our Core Values
Punctuality
We understand that time is valuable. Our drivers arrive on time, every time, ensuring you never have to worry about delays.
Safety
Your safety is our top priority. Our vehicles undergo regular maintenance, and our drivers are trained in safe driving practices.
Customer Satisfaction
We go above and beyond to ensure each journey exceeds your expectations and leaves you satisfied with our service.
Sustainability
We're committed to reducing our environmental impact by maintaining fuel-efficient vehicles and exploring green transportation options.
Meet Our Team
Our success is driven by the dedicated professionals who make up our team. From our experienced drivers to our responsive customer service staff, everyone plays a crucial role in delivering exceptional service.
Michael Thompson
Founder & CEO
Michael founded Custom Trip Booking after recognizing the need for truly customer-focused transportation services in the area. With over 20 years of experience in the transportation industry, he leads our company with passion and expertise.
Sarah Garcia
Operations Manager
Sarah oversees our day-to-day operations, ensuring that everything runs smoothly and efficiently. Her attention to detail and problem-solving skills keep our service at the highest level of quality.
James Williams
Fleet Manager
James manages our diverse fleet of vehicles, ensuring they are well-maintained, clean, and ready for service. His background in automotive engineering makes him the perfect person for this crucial role.
Lisa Chen
Customer Service Director
Lisa leads our customer service team with a focus on creating exceptional experiences for every client. Her friendly demeanor and problem-solving abilities have earned her numerous commendations from satisfied customers.
Why Choose Us?
Experience & Expertise
With years of experience in the transportation industry, we've perfected the art of providing exceptional service tailored to your needs.
Modern Fleet
Our diverse fleet of well-maintained vehicles ensures comfort and reliability for every journey, regardless of group size or special requirements.
Professional Drivers
All our drivers are professionally trained, licensed, and committed to providing safe, courteous service throughout your journey.
Easy Booking
Our user-friendly online booking system makes arranging transportation quick and convenient, with 24/7 availability.
Transparent Pricing
No hidden fees or surprises. Our transparent pricing ensures you know exactly what you're paying for before confirming your booking.
Dedicated Support
Our customer service team is always ready to assist with any questions or special requests, ensuring a smooth experience from booking to arrival.
What Our Customers Say
"Absolutely outstanding service! The driver was punctual, professional, and the vehicle was immaculate. Will definitely use Custom Trip Booking for all my future transportation needs."
"I've been using Custom Trip Booking for my airport transfers for the past year, and they've never let me down. Even when my flight was delayed by three hours, my driver was waiting for me with a smile."
"We hired Custom Trip Booking for our daughter's wedding, and they made the day even more special. The vehicles were beautifully presented, and the drivers were so accommodating with our schedule changes."
Ready to Experience Our Service?
Book your trip today and discover why our customers choose us time and again for their transportation needs.